The infoboxes no longer expand/ChemSpider doesn’t work in (browser). What can I do?
The site should function properly in recent versions of Internet Explorer, Google Chrome and Mozilla Firefox. However, in some cases there is a problem with the configuration of your browser which keeps the infoboxes from expanding. This is usually caused by one of the following:
- You may be using a plug-in or extension which is interfering with ChemSpider
Go to your settings, and try disabling all plug-ins and extensions. If this solves your problem, re-enable them one at a time until you’ve found the one which is causing the problem.
- You are attempting to access ChemSpider via an https:// connection in Google Chrome
Google Chrome may not display ChemSpider properly when accessed through an https:// connection. If you want to use Google Chrome, try accessing the site through an http://. Otherwise, use a different browser such as Firefox if you want to access ChemSpider securely.
The location of these settings varies by browser version. For more information on how to change your browser’s settings, consult your browser’s help files.
If these steps do not fix your problem, please contact us on chemspider-at-rsc.org.